Last Updated: 1 Jan 2026
At Suvia Digital, we are committed to delivering high-quality Google Ads management and digital advertising services. Every campaign is carefully planned, executed, and optimized to achieve the best possible performance. However, due to the nature of digital marketing services, certain limitations apply to refunds, as outlined below.
1. No Refund for Services Already Rendered
Once any digital marketing service has been started, partially delivered, or completed, refunds will not be issued. This includes, but is not limited to:
Google Ads account setup and strategy development
Campaign creation, optimization, and management
Account audits, consultations, or advisory services
Monthly management fees and retainers after service initiation
All services involve time, expertise, and resource allocation that cannot be reversed once delivered.
2. Advance Payments & Monthly Retainers
If an advance payment has been made for upcoming services and the client chooses to cancel before any work has begun, a partial or full refund may be considered at our discretion.
To be eligible:
A written cancellation request must be submitted to info@suviadigital.com
The request must be made within 7 days of payment
Any work already performed or time invested will be deducted from the refundable amount
3. Advertising Spend & Media Budgets
All advertising spend paid directly to Google or other advertising platforms is non-refundable. Suvia Digital does not control platform billing and cannot issue refunds for:
Google Ads advertising budgets
Display or YouTube ad spend
Clicks, impressions, or unused funds already transferred to ad platforms
4. Performance-Based Guarantees
While we strive to achieve strong results, performance-based refunds (including guarantees for clicks, leads, conversions, or sales) are not offered. Advertising performance depends on multiple external factors such as market conditions, competition, budget levels, and audience behavior, which are beyond our control.
5. Dispute Resolution
Client satisfaction is important to us. If you are dissatisfied with any aspect of our service, please contact us promptly. We are committed to resolving concerns professionally and fairly.
📧 Email: susan@suviadigital.com
6. Policy Updates
Suvia Digital reserves the right to modify or update this Refund Policy at any time. Any changes will be published on this page with a revised effective date.
